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Decreasing
Malpractice Risk: Looking at Physicians, Patients & Risk
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Course Title: |
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Malpractice Risk Reduction in
Medical Practices |
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Presenter: |
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Larry Vickman, MD, MHA, FACEP |
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Course Overview: |
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This presentation will
focus on issues related to patient satisfaction and how
it relates to risk reduction in the physician-patient
interaction. The various roles for physicians, as well
as social forces that increase risk in the
physician-patient interaction, will be discussed. The
differing expectations of patients, families and
physicians will also be reviewed, along with differing
perspectives on quality. The determinants of
satisfaction are described for patients, families, and
for physicians. Risk reduction is tied to creating
satisfaction. |
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Course Objectives: |
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The
attendees of this program will learn the following in
this program: |
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Attendees of this program will
learn about the multiple and often conflicting
roles that physicians face today. |
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Attendees will develop a better
understanding of social forces that contribute to
increased risk and the role fear plays in our
interactions. |
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Attendees will learn the differences in the perception
of quality between patients, families and physicians. |
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Attendees will develop a better
understanding of the differences in expectations of
patients and the physician in a doctor-patient
interaction and how that affects risk. |
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Attendees will see a method for
improving the relationship with their patients as a tool
for risk reduction. |
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This program can be used in conjunction
with or in combination with other aspects of existing
medical malpractice liability insurer programs for risk
reduction. |
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Audiences |
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Physicians currently
insured by sponsoring organization and
other potential insureds. |
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Non-physician caregivers: nurses, physician
assistants, and nurse practitioners |
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Hospital administrators |
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Methodology: |
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Lecture material is
interspersed with much personal
experience as a practitioner, and is
interactive with the audience |
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Physician presenter has the ability to
be more direct with physicians and their
issues |
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Issues relating to
physician behavior addressed openly and
directly without judgment |
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This presentation could
be given in conjunction with other
presenters, e.g., legal counsel or
insurance company staff experienced in
these matters. |
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Program Modules: |
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Module 1: Multiple physician
roles and the social stressors today. |
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Module 2:
The differences between patient, family,
and physician expectations about
quality, expectations, and managing
dissatisfaction. |
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Presentation Timeframe: |
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This course is
designed for a two-hour session. |
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Handouts: |
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Presentation transparencies will be copied as an
adjunct to note taking. |
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Equipment Needed: |
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Overhead transparency projector, screen,
whiteboard or flip chart. |
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